Privacy Policy

Last updated: January 18, 2026

Welcome to NovoTech Radio (the “App”), operated by NOVOTECH (PTY) LTD (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App, including through third party services.

1. Information We Collect

1.1 Personal Data

We do not require you to create an account to use the App. We may collect personally identifiable information you choose to provide voluntarily, such as:

Email address, if you submit feedback or support requests.

1.2 Usage and Diagnostic Data

We and our service providers may automatically collect certain technical and usage information when you use the App, including but not limited to:

App performance and diagnostic metrics;
Crash and error data;
App configuration and install source;
Interaction with App features;
Device identifiers such as Android Advertising ID and App Set ID (if enabled by device settings).

Some of this data may be collected automatically by third party SDKs even if you do not provide any personal information directly to us. This data may include IP address and device identifiers necessary for analytics and advertising purposes.

1.3 Advertising Identifiers and Tracking

We use advertising SDKs that may collect device identifiers such as the Android Advertising ID (“AAID”). You can reset or opt out of this collection by adjusting your device’s privacy settings.

2. How We Use Information

We use the information we collect for the following purposes:

To provide, maintain, and improve the App;
To analyze usage and performance of the App;
To personalize and serve advertisements;
To detect, prevent, and address technical issues;
To communicate with you for support requests you initiate.

3. Third Party SDKs and Services

We employ the following third party services that may collect, process, and share data in accordance with their own privacy policies:

Google Firebase: Analytics and Crashlytics for app performance monitoring.
Google AdMob: Advertising and related analytics.
Facebook SDK (Meta Platforms, Inc.): Analytics and advertising performance measurement.
Start.io: Advertising and analytics.
Other third party radio streaming content providers when you play streams.

Please review the privacy policies of these services directly for more detail on how they collect and use data:

4. Data Sharing

We may share your data with third party services for analytics and advertising purposes, including SDK partners referenced above. We do not sell your personal information to unaffiliated third parties.

5. Data Retention

We retain collected data only for as long as necessary to fulfill the purposes outlined in this Policy and to comply with applicable laws. Diagnostic and usage data may be retained by third party analytics providers pursuant to their own retention policies.

6. Legal and Security

We implement commercially reasonable technical measures to help protect your information. However, no security system is perfect, and we cannot guarantee absolute security.

7. Children’s Privacy

Our App is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16.

8. Your Choices

You can manage your privacy choices by:

Adjusting your device settings to limit or reset advertising identifiers;
Declining optional permission prompts in the App; and
Contacting us if you wish to request deletion of your personal data that we hold.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will post the new policy here with a revised “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy or our practices, please contact:

NOVOTECH (PTY) LTD
Email: support@novotechx.com