Privacy Policy

Last updated: January 30, 2025

NOVOTECH (PTY) LTD ("we" or "us" or "our") operates the NovoTech Radio mobile application (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you:

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes:

• Email address (only when submitting support tickets)

Usage Data

We collect diagnostic information about the app's performance and functionality through Firebase Analytics and Firestore. This includes:

• App configuration data
• Technical diagnostic information
• App performance metrics

Internet Radio Streaming

Our Service connects to various internet radio streaming servers to provide audio content. While we don't collect data about your listening habits, your IP address and basic connection information may be visible to these third-party streaming servers when you connect to them.

Use of Data

NOVOTECH (PTY) LTD uses the collected data for various purposes:

• To provide and maintain the Service
• To provide customer support
• To monitor and improve app performance
• To detect, prevent and address technical issues

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Children's Privacy

Our App does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13.

Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. These third parties include:

• Google Firebase (for analytics and app configuration)
• Third-party radio streaming services

Android Permissions

NovoTech Radio requires the following permissions to function:

• Internet: To stream radio content and communicate with our servers
• Foreground Service: To continue playing audio when the app is in the background
• Post Notifications: To display media playback controls and notifications

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

NOVOTECH (PTY) LTD

Email: support@novotechx.com